Support

Set up the discount hunt

1. Open SnapSave Hunter from Shopify admin.
2. Select Set up hunt or open Campaign.
3. Configure reward rules, placement, movement, appearance, messages, and success state.
4. Select Enable and save.
5. Open the theme editor, enable the SnapSave Hunter app embed on the published theme, and save.

The hunt does not appear

Confirm that the campaign is active and saved, the app embed is enabled on the published theme, the current page type is eligible, and the configured delay has passed.

The hunt also remains hidden when the browser has already participated under the selected frequency rule, the monthly allowance is exhausted, or the page is Shopify checkout. Use a private browser window for a clean storefront test.

Discounts

SnapSave Hunter currently creates percentage discount codes. Each issued code is unique, has one total use, applies once per customer, and expires after the configured number of days. Shopify checkout processes redemption.

Contacts and consent

The shopper's email is required to reveal the reward. Email marketing consent is a separate optional checkbox and starts unchecked. SnapSave Hunter does not send marketing email or automatically create Shopify customers.

Qualified contacts, consent status, consent time, and issued rewards appear under Collected contacts. CSV export marks email marketing as yes only when the shopper explicitly opted in.

Plans

Free allows 10 new qualified contacts per UTC calendar month. Growth allows 250 for $9 USD per month. Both plans contain the same current app features. Returning contacts do not consume another allowance.

Plan changes are managed through Shopify's pricing page. SnapSave Hunter does not collect separate payment details.

Privacy requests and uninstall

Shopify privacy requests received by the app appear under Privacy requests. Merchants should complete required actions within applicable Shopify and legal timelines.

Uninstall through Shopify admin. The extension stops running, app sessions are revoked, and app data is handled according to the Privacy Policy and Shopify's mandatory redaction process.

Report a problem

Email support@snapsave.lt with:

• Your .myshopify.com store domain.
• The affected app page or storefront URL.
• The time, time zone, and steps needed to reproduce the problem.
• A screenshot with customer data, tokens, and secrets removed.

Never email API secrets, passwords, private keys, complete session tokens, or database credentials. Response times vary with request volume; no fixed first-response time is guaranteed.